FAQ
Welcome to our Terms page regarding our cancellation policies for the villa. Here you'll find answers to frequently asked questions related to cancellations, refunds, and changes to bookings. If your question isn't answered, don't hesitate to contact us by email or phone. The contact details can be found on the website.
- Cancellation Policy & Refunds
If you need to cancel your booking, our cancellation policy applies based on how far in advance you cancel. Fees vary accordingly, with cancellations closer to the arrival date incurring higher charges. Refund eligibility also depends on the timing of your cancellation. For full details, please refer to our booking conditions.
- Mandatory Final Cleaning Fee
A one-time cleaning fee of $150 applies to every stay. This ensures the villa is perfectly prepared for your arrival and maintained to the highest standards for all guests.
- Fair Use Policy: Electricity Consumption
We provide a generous electricity allowance of 50 kWh per night, which covers typical usage. If consumption exceeds this limit, an additional charge of $0.45 per kWh applies. This ensures fair and responsible energy use while keeping rental rates competitive.
- Need to Adjust Your Booking? We’re Here to Help
We understand that plans may change. If you wish to reschedule your stay, transfer your booking, or make adjustments, we are happy to assist wherever possible. Please contact us directly to discuss the options.
Cancellation Policy
- Cancellation before arrival
- within 48hrs after booking
You will receive a full refund of amounts due and already paid. - more than 60 days before arrival
You will receive a partial refund of 50 percent of the booking price. - from the 60th day prior to arrival
In this case, no refund will be provided. The full booking price is due.
- within 48hrs after booking
- Changes and rebookings
Depending on availability, changes and rebookings may incur additional fees. - No-show or early departure:
In case of a no-show or early departure, no refund will be given. - Cancellation insurance:
We recommend that you take out cancellation insurance that allows you to receive a refund under certain conditions, even if you have to cancel at short notice. - Force majeure:
In cases of extraordinary circumstances such as natural disasters, political unrest, or the unavailability of the rental property, the full booking price will be refunded. For other unforeseen events, we ask for personal contact with us so that we can find a joint solution.
It is important to note that these conditions are general guidelines. Before making a booking, you should read and understand our cancellation policy. If you are uncertain, please contact our management or the booking platform directly to clarify any ambiguities regarding the villa's cancellation conditions.